Help Desk Technician

About the Role

Join our support team as a Help Desk Technician, providing technical assistance to clients and resolving IT-related issues efficiently. You will be the first point of contact for technical support, ensuring high customer satisfaction through timely and effective problem resolution.

Key Responsibilities

• Respond to user inquiries via phone, email, and ticketing system
• Diagnose and resolve technical hardware and software issues
• Install, configure, and upgrade PC software and operating systems
• Document support activities and resolutions in the ticketing system
• Escalate complex issues to senior technical staff as needed
• Provide basic user training on hardware and software usage

Requirements

• Strong communication and analytical skills
• Experience in technical support or help desk role
• Knowledge of common software (Office 365, Windows) and hardware issues
• Customer service oriented mindset
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Certification in CompTIA A+ or similar is a plus

Benefits & Perks

• Comprehensive training program
• Medical and dental insurance
• Paid time off
• Career advancement opportunities
• Team building events