Privacy Policy

Last updated: May 17, 2025

This Privacy Policy describes how Seyyone Software Solutions ("we," "us," or "our") collects, uses, and protects your information when you use the Seyyone Scribe mobile application ("Application"). We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number)
  • Account credentials (username, password)
  • Professional information (medical practice details, specialty)
  • Audio recordings and transcriptions
  • Usage data and analytics

1.2 Automatically Collected Information

We automatically collect certain information when you use our Application:

  • Device information (device type, operating system, unique device identifiers)
  • Log data (IP address, access times, pages viewed)
  • Usage patterns and preferences
  • Location data (if permitted by device settings)

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our Application services
  • To process and transcribe audio recordings
  • To improve our services and user experience
  • To communicate with you about your account and services
  • To provide customer support
  • To comply with legal obligations
  • To detect and prevent fraud or security issues

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our Application
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • HIPAA compliance for healthcare-related data
  • GDPR compliance for European users

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Audio recordings and transcriptions are typically retained for the duration specified in your service agreement.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Opt-out of certain data processing activities

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze usage patterns and improve our services
  • Provide personalized content and features
  • Ensure security and prevent fraud

You can control cookie settings through your browser or device settings.

8. Third-Party Services

Our Application may integrate with third-party services (such as cloud storage providers). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children’s Privacy

Our Application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and within the Application.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Address: 73, Anna Nagar, Ramanathapuram, Coimbatore-641045. TN, India

Phone: +91 (422) 2310240

13. Compliance

We are committed to compliance with applicable privacy laws and regulations, including:

  • Health Insurance Portability and Accountability Act (HIPAA)
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Other applicable local and international privacy laws

By using our Application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.